Chat (fastest response)
The quickest way to reach us is through the chat window built into Breedr.
On the browser portal or this Help Center: Click the chat icon in the bottom right corner of the screen.
On the app:
- Tap the Menu icon (three lines) in the bottom navigation bar.
- Tap "Help."
- Tap the chat icon to start a conversation.
Send us a message at supportusa@breedr.co and a member of our Customer Success team will get back to you as soon as possible.
Email is best for:
- Non-urgent questions
- Sharing screenshots or files
- Account setup questions you want answered in writing
Phone
Call us at (737) 412-3131.
If no one is available, leave a voicemail with your name, account email, and a brief description of your question, & we'll call you back.
Phone is best for:
- Urgent issues during a chute session
- Walking through a problem step by step
- Anything easier to explain out loud than in writing
Before you get in touch:
Checking the Help Center first can save you time, most common questions are already answered here. A few good places to start:
- Can't connect your equipment? → Issues Connecting Your Breedr App to Your Equipment
- Forgot your password? → Reset or Update Your Account Password
- Want to cancel your subscription? → Cancel my Subscription
- Need to add animals or import data? → Get Started
If you can't find what you need, we're happy to help directly.
We'd love your feedback
If something in Breedr isn't working the way you expect, or you have an idea for a feature, we genuinely want to hear it. Reach out through any of the channels above, your feedback shapes how we build the product.
Need some help?
Use the chat window, call our Customer Success team at (737) 412-3131 or email support supportusa@breedr.co