Issues connecting your Breedr app to your scanning or weigh equipment?

I can't find my hardware device in the bluetooth settings on my phone/tablet?

1. Make sure your hardware is switched on and is within range of your device
2. Switch the bluetooth on your phone/tablet device off and on again
3. Switch the hardware pairing device off and on again
4. Turn off all other bluetooth devices that are nearby
5. Ensure you're running a device that supports Breedr (iOS 11 + newer; Android 12 + newer true as of Jan 2025)
6. Check that your EID reader or weigh head is on the most up to date software. Update if not
   
   

I'm connected up on my phone/tablet settings but hardware is not showing up on my Breedr app?

1. Make sure your app is on the most recent version. - click here to see how
2. Click 'Refresh' to see if that pulls up the hardware device/s
3. Hard close the app and reopen and head back to the bluetooth icon to see if the hardware is now displaying
4. Check that your EID reader or weigh head is on the most up to date software. Update if not. 
   
   

It is the first time I am pairing my EID reader. How do I do this?

In the settings of your EID Reader:  

• You may be asked to enter a pairing code: "0000" (four zeros), upon pairing your device to the hardware

• Check the settings on your EID reader to record EIDs without gaps (this is the "Decimal 2" setting and reads in numbers).

  • Settings > Tag Reading > Tag Format > Options > Decimal 2

• Check advance settings in bluetooth are set to the following:

  • Settings > Bluetooth > Advance > Connect Mode > Default > Output > Default 

EIDs and/or weights are not coming through onto the Breedr app from my:

1. On your stick reader, make sure your bluetooth setting is set to Manual Mode: 
   1. Settings > Bluetooth > Bluetooth > Manual
2. Check stick reader's advance settings in bluetooth are set to Default:
   1. Settings > Bluetooth > Advance > Connect Mode > Default > Output > Default
3. If your stick reader is new, you may want to check the settings of your EID reader to record EIDs without gaps by setting it to the Decimal 2 format:
   1. Settings > Tag Reading > Tag Format > Options > Decimal 2

• You only need to pair this weigh head and the android device for the first time. Once this pairing has been made going forward the weigh head will connect directly through the Breedr app. Pairing code may pop up - likely 0000 (4 zeros)
  
  
• The EziWeigh 7 is not compatible with apple devices. Find out more about compatibility here

Do I need to reconnect every time?